Concierge

Ridgecrest Health & Rehabilitation Center is looking for a Concierge to join their Team!

About us: Ridgecrest Health and Rehabilitation is tucked into a quiet and relaxing community in DeLand, FL. Ridgecrest provides top of the line care and rehabilitation services, designed around our guests' needs. Through personalized care plans our guests experience quality care in a close-knit community. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

While working here, you will enjoy:

• Health, dental, vision and life insurance. Your well-being is important, and we value it.
• Paid time off. Because as much as you love your job, we want you to also love having time to be you.
• A 401K retirement plan. You're our company's future; let us help you take care of yours.
• Continuing education credits. Life, learning, and education are our top priorities.
• Supportive management, cohesive work environment and many different career paths to help you achieve your professional goals.

Summary Of A Concierge The Concierge acts as the first point of contact for residents, visitors, and families, ensuring a warm, professional, and helpful environment. This role supports the comfort, satisfaction, and well-being of residents by coordinating services, assisting with requests, and working closely with clinical and support staff.

  Qualifications Of A Concierge

• CNA certified.
• Previous experience in customer service, hospitality, or senior care setting preferred.
• Excellent verbal and written communication skills.
• Friendly, compassionate demeanor and ability to work with elderly residents.
• Proficient in Microsoft Office and basic office technology.
• Ability to multitask and remain calm under pressure.

Responsibilities Of A Concierge

• Greet and assist residents, families, and guests in a courteous and professional manner.
• Coordinate non-clinical resident services such as transportation, dining reservations, event sign-ups, and personal requests.
• Maintain a clean and welcoming lobby or front desk area.
• Answer phones and direct calls appropriately.
• Support new resident orientation and transition.
• Handle resident requests and concerns, escalating when necessary.
• Maintain logs, documentation, and reports as required.
• Assist with administrative tasks and scheduling.